Refund policy

Refund & Return Policy Last Updated: October 29, 2025

At Nutcase, we’re committed to delivering high-quality products and a great experience every time. Because our beverages are perishable, all sales are final — we do not accept returns or exchanges once an order has been shipped. 

Refunds. We’ll gladly issue a refund or replacement if your order arrives damaged, defective, or does not arrive at all. To request a refund: Email us at cash@drinknutcase.com within 7 days of delivery. Include your order number, a brief description of the issue, and photo proof of the damaged item or packaging (if applicable). Once verified, we’ll process your refund or replacement within 5–7 business days.

Lost Packages. If your package is marked as delivered but you haven’t received it, please contact the carrier first to confirm delivery status. If the issue remains unresolved after 3 business days, reach out to us at cash@drinknutcase.com and we’ll investigate further.

All Sales Final. We are unable to accept returns or offer refunds for reasons such as: Change of mind or taste preferences, Incorrect shipping address provided at checkout, or Delays caused by the carrier once the order has left our facility.